by phil | Jan 21, 2019 | General
10 beliefs of top performing salespeople is a great – and very brief – article from Geoffrey James at Inc.com. I don’t know about you, but I have often seen several of these traits in a Salesperson, but rarely have I seen them all in one. And if...
by phil | Nov 30, 2018 | Management, Self Development
Stop being a busy fool! Running and growing a business is a tough task; a very difficult balancing act, you might say. All too often, we hear from customers who are ‘run ragged’. They have no time to take a step back from the detail of day-to-day business...
by phil | Nov 20, 2018 | Customer Experience, Sales
Get on the Phone! A few nights ago, I was attending a Social Media course. The idea was to improve my competence and awareness in order to better support our customers. During the session, the course leader showed a slide she’d created. On it, was the caption...
by phil | Jul 12, 2018 | General
22 Customer Retention Strategies that Work Recently, I was talking with a prospective customer about a problem he was grappling with. His business had recently won some new clients and yet, his revenue stream was static. “What is your customer attrition...
by phil | Feb 28, 2018 | General
Don’t Leave It To Luck! Hi there. I came across a great article which got me thinking back to the days when I had a boss to report to. Who were the ones I would jump through hoops of fire for? Who did I follow and want to emulate? Well, as I reflect back...
