by phil | Nov 20, 2018 | Customer Experience, Sales
Get on the Phone! A few nights ago, I was attending a Social Media course. The idea was to improve my competence and awareness in order to better support our customers. During the session, the course leader showed a slide she’d created. On it, was the caption...
by steve | Feb 26, 2014 | Customer Experience, General, The SalesPulse
CUSTOMERS DON’T WANT CHOICE…….. As a young sales trainee (too) many years ago we were always told to provide our customers with different options, with a choice so that we could differentiate ourselves by showing them that we understood that...
by steve | Jul 11, 2013 | Customer Experience, The SalesPulse
FUNNELLING YOUR EFFORTS IN THE RIGHT DIRECTION Our quote this month from Adam Smith, pioneer in the world of economics and free trade rings very true in today’s business environment and has a huge impact on the world of professional selling. There is never a...