by steve | Dec 17, 2015 | General, The SalesPulse
DO YOU KNOW WHAT VALUE YOU CREATE? This is a definition of selling I use with non-salespeople and managers. “Selling is matching your customer’s needs and wants, with your products and services, in such a way that they perceive better value from you than from...
by steve | Sep 14, 2015 | General, The SalesPulse
THREE CHARACTERISTICS OF A GREAT CUSTOMER EXPERIENCE Welcome back. I do hope you all had a good summer and if you took some time off that it was relaxing and enjoyable. We all know the importance and benefits of having a great customer experience, and the negative...
by steve | Jun 25, 2015 | General, The SalesPulse
STRATEGIC ACCOUNTS, ARE THEY IMPORTANT? What a stupid question, of course they are. Typically they account for more than 60% of most companies’ income; they are thought leaders and advance a company’s position in the market; most of a company’s top...
by phil | May 22, 2015 | General
Tools and Tips for Showing Customers You Really Care Tools and Tips for Showing Customers You Really Care. When I am working with a new client, one of the first questions I ask in my audit process relates to how they engage with their clients – especially new...
by phil | Apr 14, 2015 | General
Would You Know How To Value A Business? It’s a tricky process and certainly one I could benefit from input on, so I thought I’d share this article I read in Entrepreneur to help anyone out there who is considering...
by phil | Mar 13, 2015 | General
Do you really know the value of your and your employees’ time? Do you really know the value of your and your employees’ time? I ask this because often I meet with business owners who are proud of the money they have ‘saved’ by having the team...
