by steve | May 27, 2014 | General, The SalesPulse
IS YOUR CUSTOMER RELATIONSHIPS MANANAGEMENT (CRM) SYSTEM WORKING? I guess the first question to ask is do you have a CRM system? If so this edition of the SalesPulse should help you do a sanity check on your implementation. If you don’t have one and you are...
by steve | Apr 15, 2014 | General, The SalesPulse
SETTING SALES QUOTAS – AN ART, A SCIENCE OR PURE GUESSWORK? When Albert Einstein coined this month’s quote he must have been thinking about the process of setting sales quotas or budgets or targets. Experience shows that imagination far outweighs...
by steve | Mar 18, 2014 | General, The SalesPulse
HOW LOYAL ARE YOUR CUSTOMERS? This month’s SalesPulse is in the form of a questionnaire and requires just YES/NO answers. Its aim is to help you to assess the loyalty of your customers, and the impact that it has on your business. Loyalty is an interesting word...
by steve | Feb 26, 2014 | Customer Experience, General, The SalesPulse
CUSTOMERS DON’T WANT CHOICE…….. As a young sales trainee (too) many years ago we were always told to provide our customers with different options, with a choice so that we could differentiate ourselves by showing them that we understood that...
by steve | Jan 27, 2014 | General, The SalesPulse
In this issue – our centenary edition – of the SalesPulse we reflect a little and look back by reminding you about the five most popular editions of this missive. More importantly though, we will be looking forward and describe to you how we see the...
