by steve | Oct 22, 2014 | General, The SalesPulse
THE CUSTOMER SERVICE BENCHMARK Is there something about Mumbai, or is it just India in general that makes great customer service happen? In SalesPulse Issue 106 (seehttps://www.korusales.com/about/blog/ and scroll down to June 2014 blog) Estelle Clark wrote about her...
by steve | Sep 18, 2014 | General, The SalesPulse
PERSONAL RELATIONSHIPS – A KEY DIFFERENTIATOR Does your business value personal relationships with customers as much as it should? Partnerships and close personal relationships are vitally important in all walks of life and much of our social infrastructure...
by steve | Sep 18, 2014 | The SalesPulse
MAXIMISE PERFORMANCE BY ENGAGING YOUR PEOPLE There is an extremely high correlation between employee engagement and customer satisfaction and loyalty; this is supported by many external studies of companies, public sector bodies and the charitable sector. For example:...
by steve | Jul 30, 2014 | General, The SalesPulse
MAXIMISE CUSTOMER CONTACT TO MAXIMISE CUSTOMER LOYALTY How would you like: – 79% of new business generated through referrals – 93% customer retention rate – Consistent and sustainable double digits growth? This is what Gael Limited achieves. Gael is...
by steve | Jul 30, 2014 | General, The SalesPulse
IS YOUR CUSTOMER SERVICE THIS GOOD? Over the next few issues of the SalesPulse I am going to precis our sales conference which was entitled “The best of the best in customer engagement”. This edition was written by Estelle Clark, Group Safety and Business...
by steve | May 27, 2014 | General, The SalesPulse
IS YOUR CUSTOMER RELATIONSHIPS MANANAGEMENT (CRM) SYSTEM WORKING? I guess the first question to ask is do you have a CRM system? If so this edition of the SalesPulse should help you do a sanity check on your implementation. If you don’t have one and you are...
