General Library

Win new customers and keep existing ones by targeting your customers


People over 16 employed in the private sector

Source: ONS


On this page you will find free resources: you don’t need to register or leave any personal information, just download what you want. If what you are looking for is not here just drop us an email and we will see if we can help you.

To access our resources just click on the subject in which you are interested;


  • To succeed in sales you don’t need a silver bullet but you will need our Sales Excellence Handbook, an aide memoire for sales best practice



  • If you are a small business aspiring to work with the public sector, or you are a public sector body wanting to regenerate your local area read our document produced by Chris Howells our Managing Director and Chris Yapp our Director of Service Innovation on Commisioning and Community Sourcing.



  • Building and sustaining an obsession for improving the customer experience that delivers better business results –  Customer Intimacy






  • To understand if you are developing bad sales habits click here