Our team

Win new customers and keep existing ones by targeting your customers
  • The first of the lectures, a session from Dr Chris Yapp on Local Governance and Social Innovation, provided a flying start with colleagues from across the Council delighted with - and challenged by - the input. Mark Rogers, Chief Executive, Solihull MBC
  • “We had just commenced a review of the Councils Community Facilities and we wanted to challenge how we provided our service and identify opportunities for transformation. Chris Howells and his team from the CI Practice (now Koru Services) facilitated a workshop with staff and helped focus the team on key elements. The CI team style ensured a positive, engaging approach with all participants and the offer of further support and expertise as the review progressed if required.” Allen Graham, Chief Executive, Rushcliffe Borough Council
  • In particular Steve Rowe has added value to our sales force partly due to his skill in getting them to “open up” and describe what makes their everyday selling life difficult and then working with them to overcome their issues and customer objections. Our team is now creating more active selling time and is more productive. Greg Ridgeon Director of UK Trade Sales Hunter Plastics
  • I have known Brian Sellers of Koru Services for many years and have experienced his energy and enthusiasm to make a real difference at first hand. His long sales and general management experience in the global IT industry has helped many customers deliver complex solutions to help their customers all over the world. His infectious positive attitude and drive are complemented by a massive commitment to successful teamwork and delivery. M.D. Parker CBE (ex CEO BNFL, ex CEO Dow Chemicals, Chairman of Liverpool Vision & Street League )

£11 billion

The best estimate of charitable giving in the UK 2010/11

Source: NCVO and CAF

 The Koru players

Chris Howells

Chris has enjoyed what is now grandly called a portfolio career, starting in Local Government and moving steadily north from Dorset to Aberdeen before running out of land to explore and jobs to fill. He joined ICL/Fujitsu in the late 1980s, not least because his last two local authorities were abolished by the Government and he was beginning to get paranoid. Re-training from bureaucrat to salesman, he acquired sufficient skills to become a senior client manager and eventually sales director with responsibility for delivering Siebel CRM within the company, (for which he truly apologises to the entire sales staff). Chris joined Koru Services in 2002 and became owner and MD a couple of years later. His passion has always been about understanding the customers he serves and delivering only what will add real value to their lives and/or business.
Along the way, Chris did enough reading and research to acquire a PhD in politics which has served him well in understanding the labyrinthine nature of large bureaucracies in both public and private sectors. Like his fellow directors, Chris loves sport, used to play semi-pro football, has followed Liverpool FC for almost 40 years now and believes (hopes) the years of hurt are finally over. (Regrettably not. Ed)

Steve Rowe

Steve has a varied and successful business background; a computer programmer by trade he has been a project manager, sales person, marketing manager, sales director and managing director. He ran two businesses for ICL and the Fujitsu Group with profitable turnover greater than £200m in the UK and in Europe, and now works as an advisor/coach for Koru. He is passionate about customer centricity and professional selling and is the author of the SalesPulse™, Koru’s monthly newsletter which focuses on sales and business improvement matters. In his spare time he plays golf, enjoys the ballet and good food. For his sins, which must be many and grave he supports Coventry City football club.

Brian Sellers

Brian has spent nearly all his working life at the sales frontline in the IT industry. He is a passionate advocate of customer and market focus and has driven significant growth and success for businesses through this dedication. He has led teams in the software and services sectors to create innovative solutions to customer and market segment business problems throughout Europe. His customer experience spans all major customer sectors in the business to business space with significant recent experience in the Financial Services, Telecommunications and Retail sectors. His top level management experience in ICL, Fujitsu and The Logic Group spans four decades before he joined Koru Services in 2011.
Brian studied Physics at Manchester University before joining the nascent computer industry in 1968. He loves competitive sporting activity and is a keen golfer. Whilst age has forced him to hang up both his soccer boots and cricket whites, he is a Tyke and Tiger through and through – he supports Hull City and Yorkshire Cricket Club from his home in God’s Own County near Beverley.



Chris Yapp

Chris Yapp is Koru Services’ Senior Public Sector Adviser specialising in Innovation, Scenario Planning and Public Policy. Chris has over 30 years background in the IT Industry. He has specialised in network technologies and the impact on organisations and public policy. He has worked in local and central government, education, health, creative industries and digital inclusion. Chris is a Patron of NACE and a Leading Thinker for the Network Education Trust. He is an Associate of the Think Tank, DEMOS, and a Trustee of HumanITy and World e-citizens. Chris is a Senior Associate Fellow of the Institute of Governance and Public Management at Warwick Business School. He is a Fellow of the British Computer Society for whom he blogs on socio-technical futures and a Fellow of the Royal Society of Arts.

Phil Partington

phil pA seasoned campaigner in Sales and Marketing management with a wealth of ‘coal face’ experience, Phil has built a reputation for delivering strong sales results through a unique blend of best practise disciplines and processes along with a flair for innovation and creative thinking. He has personally performed and managed everything from cold-calling, presenting, recruiting a sales team and writing compelling proposals to restructuring teams for improved results, implementing CRM systems and processes to support their use together with all aspects of customer communications for varying sized companies – from start-ups to global market leaders. Phil claims he is still waiting to be discovered as a Watercolour Landscape artist of significance to the Art world!!