Our mission & values

Win new customers and keep existing ones by targeting your customers
Testimonials
  • I have known Brian Sellers and Steve Rowe of Koru Services for many years and have long admired their dedication, professionalism and infectious enthusiasm. Their long sales and general management experience in the global IT industry has helped many and varied organisations assist customers all over the world to improve their market share and effectiveness. They have both been exceptional individual contributors and positive team members in many complex situations in which we have been involved together. You will not fail to be impressed by the impact they make. Mike Coote (Chair, Trustee and Governor of a variety of voluntary and educational organisations; previously CEO of Fujitsu UK Service Operations)
  • “I have found working with Brian Sellers to be stimulating, thought-provoking and demanding. Brian very quickly understood the core requirements of our business, and worked with our senior team to draw together a strategy for growth and development of the business. He was insightful, and drew from his varied business experience to guide us towards solutions. I recommend him to any business looking for new focus on their core strengths and their customers”. Lesley White Managing Director Bibliographic Data Services Ltd

65%

of customers have reduced their trust in UK banks

Source: Ernst & Young (2012)

Our mission is

To help and enable our customers to better look after their customers

Formed on January 1st, 2012 by a merger of Koru Consulting Ltd, a specialist sales improvement company and The ContinuousImprovement Practice Ltd a business transformation company, Koru Services Group has a unique portfolio of products and services suitable across a wide market spectrum.We use the 100 + years of sales and service delivery experience of our three directors, plus that of our like minded associates and partners, to;

 

  • enable public and private sector organisations to get the best out of their people and processes

 

  • to deliver improved client interactions and superior customer satisfaction, helping them flourish  in today’s challenging business and service climate.

 

We are dedicated to helping, coaching, enabling and where necessary, leading cultural change to put customers at the forefront of our customers’ minds. We have a straightforward and energetic approach to customer engagements. We aim to and do make a difference.

Our Values

  • Trusted advisors and coaches
  • Committed to see things through
  • Customer at the heart of what we do
  • Partners in effective change management
  • Straightforward practical helpers and deliverers
  • The customer always  comes first ………their needs and wants are our guide
  • Solution shapers and deliverers
  • Realistic and experienced leaders and enablers